Returns & Exchanges

I DO NOT accept returns or exchanges!

Due to the handmade nature of these products, no returns or exchanges are offered. I do however guarantee my work and will make exceptions on a case-by-case status within 30 days of the original purchase date. Pictures of damaged item(s) must be included in the email. Pictures of damaged box/envelopes to not count as damaged item(s). Please contact me via email as soon as you receive your order if there are any issues.

I DO take cancellations:

Request a cancellation within: 24 hours of purchase

Care Instructions for Tumblers & Drinkware

• Do NOT soak
• Hand-wash only & dry immediately
• Not Dishwasher safe
• Not Microwave safe
• Handcraft with care - handle with care
• Do Not Drop - can cause cracking
• Avoid extreme temperature

Processing Time: Processing time will be listed under each item. 

TUMBLERS: Tumblers can take up to two weeks to be completed if they are customized. Each tumbler cures for a week before being sent off. Tumblers that are not customized will be sent out 3-5 business days from date of purchase. They will continue curing for 30days but can be used with gentle use up until that point. 

QUILTED ORNAMENTS: Quilted fabric ornaments are made when ordered and will ship within 5-7 business days from date of purchase.

STUFFED ANIMALS/PLUSHIES: If/when the toy needs to be clean spot clean only with gentle laundry soap. DO NOT put it in the dryer, this can distort the shape. Place on a towel and let dry. Please note that the safety eyes if chewed does have the possibility to come off. Please find damaged eye immediately or seek medical help, this can be a choking hazard for baby/toddler and pets.